Privacy Policy

Your Privacy Matters to Us

This Privacy Policy explains how NovaX collects, uses, discloses, and safeguards your information when you visit our website or use our services.

Last Updated: January 19, 2026
01

Introduction

What is this Privacy Policy about?

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This Privacy Policy explains how NovaX ("we", "us", or "our") collects, uses, discloses, and protects personal information from visitors, clients, and users ("you" or "your") of our website (novax.ca) and related services.

We are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner in compliance with applicable data protection laws, including GDPR, CCPA, and PIPEDA.

Scope of This Policy

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This policy applies to:

  • All visitors to our website
  • Clients using our data analytics services
  • Subscribers to our newsletters and updates
  • Participants in our webinars and events
  • Job applicants and business partners
02

Information Collection

What information do we collect?

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We collect information that you voluntarily provide to us when you:

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Personal Information

Name, email address, phone number, company details, job title

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Business Information

Company name, industry, business needs, project requirements

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Communication Data

Messages, inquiries, feedback, and support requests

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Documentation

Uploaded files, project specifications, data samples (with consent)

Do we collect information automatically?

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Yes, we automatically collect certain information when you visit our website:

  • Device Information: IP address, browser type, operating system
  • Usage Data: Pages visited, time spent, click patterns
  • Technical Data: Cookies, log files, analytics data
  • Location Data: Country, city (at general level, not precise)

This information helps us improve website performance, user experience, and service delivery.

03

Use of Information

How do we use your information?

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We use your information for the following purposes:

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Service Delivery

Provide requested data analytics services and support

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Communication

Respond to inquiries and send service updates

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Improvement

Enhance our services and website functionality

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Security

Protect against fraud and unauthorized access

📈

Analytics

Analyze usage patterns and business trends

⚖️

Compliance

Meet legal obligations and regulatory requirements

Legal Basis for Processing

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We process your personal data based on the following legal grounds:

  • Consent: When you explicitly agree to data processing
  • Contract: To fulfill our service agreements with you
  • Legitimate Interest: For business operations and improvements
  • Legal Obligation: To comply with applicable laws and regulations
04

Cookies & Tracking

What are cookies?

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Cookies are small text files stored on your device when you visit websites. They help us:

Can I disable cookies?

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Yes, you can control cookies through your browser settings:

  • Most browsers allow you to refuse or delete cookies
  • You can usually find these settings in the "Privacy" or "Security" section
  • You can manage cookie preferences through our cookie banner

Note: Disabling essential cookies may affect website functionality and your ability to use certain features.

05

Data Sharing & Security

Do we share your information?

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We do not sell your personal information. We may share data in these circumstances:

How do we protect your information?

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We implement comprehensive security measures:

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Encryption

End-to-end encryption for data in transit and at rest

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Access Control

Strict access policies and authentication mechanisms

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Monitoring

24/7 security monitoring and threat detection

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Compliance

Regular security audits and compliance checks

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Backups

Regular automated backups and disaster recovery

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Training

Staff training on data protection and privacy

06

Your Rights

What rights do you have over your data?

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Depending on your location, you may have the following rights:

📋 Right to Access

Request a copy of your personal data we hold

✏️ Right to Rectification

Correct inaccurate or incomplete data

🗑️ Right to Erasure

Request deletion of your personal data

⏸️ Right to Restriction

Limit how we use your data

📤 Right to Portability

Receive your data in a structured format

✋ Right to Object

Object to certain types of processing

🔍 Right to Information

Know how your data is being used

❌ Right to Withdraw

Withdraw consent at any time

How to exercise your rights?

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To exercise your rights, please contact us at [email protected]. We will respond within 30 days.

For verification purposes, we may request additional information to confirm your identity.

1

Submit Request

Contact us with your specific request

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Verification

We verify your identity for security

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Processing

We process your request within 30 days

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Response

We provide our response and actions taken

07

Contact Us

How can you contact us regarding privacy?

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For privacy-related inquiries, concerns, or requests:

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Email

[email protected]

Primary contact for privacy matters

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Website Form

Contact Form

Use our secure online contact form

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Phone

+1 (234) 567-890

Business hours: Mon-Fri, 9 AM - 5 PM EST

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Mail

NovaX Data Analytics
Attn: Privacy Officer
123 Privacy Street
Toronto, ON M5H 2N2
Canada

08

Compliance & Updates

Regulatory Compliance

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We comply with major data protection regulations:

GDPR
CCPA
PIPEDA
ISO 27001
SOC 2

Our data protection practices are regularly reviewed and updated to maintain compliance with evolving regulations.

Policy Updates

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We may update this Privacy Policy periodically to reflect:

  • Changes in our services or business practices
  • New legal or regulatory requirements
  • Technological advancements
  • Feedback from users and stakeholders

Significant changes will be communicated through our website or directly to affected users. We encourage you to review this policy regularly.

Your continued use of our services after updates constitutes acceptance of the revised policy.

Questions About Our Privacy Practices?

Our privacy team is here to help you understand how we protect your data and address any concerns you may have.